Support Team

Christine M. Jurs

Director of Communications

ChristineAs a company owner together with Todd since 2002 (See Company Owner profile for full detail), Christine has performed just about every role in the company except that of a field carpenter. Today she performs her favorite role, a role that she has been creating since day one and has aspired to be able to do since she joined Todd to transform the company.

As the Director of Communications, she has worked to develop “Common Sense Remodeling”, a process for remodeling that is designed to protect homeowners from every pitfall and drawback typically experienced during the “traditional” remodeling process. Communicated creatively through every touch-point and correspondence possible between the company and clients, the idea of the company’s “Common Sense” application is literally everywhere.

“Common Sense Remodeling has literally been born directly from our own experience over the past 24 years of remodeling. Having been for many years a GC and carpentry contractor, Todd experienced firsthand much of the confusion that occurs when multiple companies are involved in projects. The progression of our company and the systems we’ve put in place over that past decade have changed all of that, and solved literally every potential client remodeling problem you hear about and see on TV. If there’s a secret to our success, Common Sense Remodeling is it”, says Christine.

She’s also accelerated to the #1 position of company importance – that the client relationship is the MOST important factor of every encounter. This has been evidenced since 2013 as both Houzz and Guild Quality have awarded Advance Design their highest recognition for client service in each year since. For evidence of this uncommon success in the world of remodeling, check out Advance Design’s Raving Fans, who will tell you in their own words all about their project experience.

“Focusing on client relationships has always been of primary importance to us all along. Our current communications procedures from the first phone call to our closing project process facilitate great client relationships with a laser focus, producing happy clients who not only enjoy great project results, but also great experiences while doing so. We take this very seriously and consider Todd’s repeated phrase “Are They Happy?” the Holy Grail of our company,” according to Jurs.

Check out Common Sense Remodeling to get an even better understanding of the Jurs’ philosophy. Check out how they answer Common Sense FAQ’s, and see how clients feel about working with Advance Design by tuning in to the most recent Happy Client Video.

 

Katie Esposito

Project Design Administrator 

As the company has continued to grow, the need for an administrative position to help our design and field production teams to keep kitchen and bath projects moving along smoothly became apparent.

Katie has been the perfect fit from the start. She has the unique ability to quickly build meaningful relationships with you as you work through your renovation, addition, or handyman project no matter the size. Her demeanor makes everyone feel comfortable, as you’ll experience when you walk in the door or talk to her on the phone.

“Every day is always something new and I enjoy the challenges that come along,” Katie says. “The atmosphere here is one where everyone cares so much, not only for their clients but for each other.  We all work great together, and that in turn makes the process for clients smooth sailing from start to finish. I am glad that I have the opportunity to be part of this wonderful team.”

Katie earned her Associate’s degree from Lewis University and finished her Bachelor’s degree in Business Administration from the University of Phoenix all while working full-time and raising her young daughter. She is extremely organized and claims it is a key to her success in business. Katie is a dedicated and loyal teammate that goes above-and-beyond for clients and co-workers.

Katie lives in Huntley, IL with her husband Brian and 3 children Ally, Bryce and Brayden. She loves spending time with her family as well as going to Chicago Cubs games and baking.

 

Rob Mortell

Marketing Administrator

Clients often comment that the down to earth feeling they get after browsing the website to learn about the company and view ADS’s beautiful kitchens and baths – is one of the most compelling reasons they are drawn to Advance Design. Understanding that a successful remodeling project is about relationships stemming from a proven process – as the Marketing Administrator – it is Rob’s desire to communicate the “heart” of the company as well as a solid understanding of how we work which ultimately results in our client’s success.

Rob works every day to be in touch with people, whether it be by surveying our clients to learn what we did well and where we need to turn our attention, or by conveying the advantages of partnering with Advance Design to accomplish whatever home project you have been dreaming about.  So when you read the company blog, see great kitchen and bath graphics, or read about the company in the local magazine, Rob is often behind the great ideas and content you see.

“I came to work at Advance Design because of their incredible reputation for treating both the customers and employees with respect,” Rob says. “They encourage everyone to build a career and the atmosphere is unlike any other place I worked, because they truly care.”

Rob holds his Bachelor’s Degree in Journalism from Eastern Illinois University, 2013. A sports lover, he began his career as an Athletic Intern at Wayland Academy before working as a data analyst for several years where he developed skills in detailed analysis critical for tracking marketing results. He brings a creative perspective to the marketing program with his years of previous experience.

Rob lives in McHenry, IL with his wife, Lindsey and son, Remy. In his spare time he loves to read, golf, and spend time with his family and dog Cooper. He is a fan of the Chicago Cubs, Chicago Bulls and Green Bay Packers.

 

Samantha Collins

Marketing Coordinator
Client Care

The vision for Samantha’s current role was born out of Christine and Todd’s endless efforts to create the best possible client remodeling experience. After knowing Samantha for several years, they observed how her personality embodied Todd’s catchphrase “Are they happy?”. So, in late 2017, Samantha took over the Marketing Coordinator role, and developed a new mission called “Client Care”. With a renewed vision to communicate more extensively with clients; a new client program was introduced including frequent touch-points during projects to insure client satisfaction with each phase of their remodeling project.

Sam is also responsible for developing the company’s presence in the community and media, overseeing marketing and events, and engaging with clients both directly and through social media. Advance Design’s expanded presence on social media is the result of her work consulting with carpenters, designers and clients. Sam’s penchant for industry research and investigation is the catalyst behind most of the thoughtful content you can see.

Sam graduated from Judson University with a degree in Sports Management. She came to Advance Design after 9 years of administrative work for the local school district where she fine-tuned her event planning, problem solving and communication skills. She also has 12 years of experience in real estate, giving her tremendous insight into our industry.

“Advance Design Studio has a very talented team that I am excited to work with and learn from,” Sam says. “I’m looking forward to finding ways to help the company grow and make an impact long-term.”

Sam currently lives in Huntley with her English Bulldog, Guinness. She loves helping people by volunteering and is a board member at Opening Doors with Teagan – a charity supporting families of children with cancer. She also likes concerts, Duke Basketball, the Chicago Cubs and Bears, spending time with friends and traveling.

Testimonials

  • ★★★★★ "Advance design studio did a terrific job for us. We really appreciated how easy it was to work with them on a complex project of the complete remodeling of two bathrooms. They very capably handled all the details from design to project management to construction. It is a great group of people to work..." Review from Mike H. in Barrington Hills, IL - Jan 05, 2018
  • ★★★★★ "Phenomenal ! They're the only ones we will be having work on our home in the future ! We were so pleased." Review from Catie H. in McHenry, IL - Dec 18, 2017
  • ★★★★★ "Partnering with Advanced Design Studio for our Kitchen Remodel was a wonderful experience. The entire process was professional, yet warm. Scott Christensen guided us through the design and selection process with helpful advice, utilizing his design and practical experience to create a kitchen that..." Review from Heidi J. in hmjess@hotmail.com, IL - Dec 11, 2017
  • ★★★★★ "Here’s how good the Advance Design Team is...With Scott and the team from Advance Design, my wife won’t consider anyone else. I know that sounds crazy, but they are just that good!!" Review from Roger G. in West Dundee, IL - Dec 02, 2017
  • ★★★★★ "Overall it was a very positive experience. Home design can be scary with so many average companies out there. Advance went above my expectations. We plan to use them again in the future." Review from Carolyn M. in Barrington, IL - Nov 13, 2017
  • ★★★★★ "Outstanding customer service!" Review from Larry G. in Palatine, IL - Aug 28, 2017
  • ★★★★★ "This was our second remodel with Advance Design Studio. We are very happy with their work. We would highly recommend them to anyone in the area." Review from Barb W. in Hampshire, IL - Jul 24, 2017
  • ★★★★★ "Advance Design Studio put a second story addition on our home. We were able to live in our home during the renovation. We were AMAZED at how smoothly the project went. The crew is prompt, efficient, professional and as nice as can be. We have recommended Advance Design Studio,Ltd to many people...." Review from Debbie B. in Algonquin, IL - Jul 17, 2017
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